Service Information

1. Where can I find replacement watch straps?

Replacement watch straps can be found here. If you are having difficulty finding your strap, you can also order one by calling our Customer Service Department at 212.686.9220. Your strap will typically arrive within 7-10 business days.

2. My watch is sentimental. Should I send it for repair?

We recommend not sending sentimental or engraved items for repair. Please call us at 212.686.9220, we are happy to help.

3. Can you explain your repair or replace policy for warranty service?

Typically we repair your watch by installing new or reconditioned and inspected components or we will replace it with an identical or similar model.

4. Can you tell me what it will cost to repair my watch?

Repair charges vary depending upon the style, age, and condition of the watch.

5. My watch needs repair. Should I remove the strap before sending?

Your watch may be replaced with a similar model. If you have customized the strap or axed a different type of strap, you may want to remove it before sending.

6. How long does it normally take to get my watch back?

Your watch will arrive back to you in approximately 2-4 weeks.

7. What is the difference between a water-resistant and waterproof watch?

Water resistant is the ability to resist the penetration of water to a certain degree. >Waterproof means that water is not allowed to pass through it. At this time we only sell water resistant watches.

8. What is the Warranty Policy?

Your AWC watch is warranted against manufacturing defects for a period of 10 years from the original purchase date. Please click here for the full warranty policy.

9. How do I track my repair?

We will send you an email with an update and progress status about your repair. Once we ship we will send you the tracking info.

 You can view your Warranty here.